Terms & Conditions
<h2>Website Terms & Conditions</h2>
<p><em>Last updated: September 2026</em></p>
<p>
Welcome to the <strong>WestCity Dental</strong> website (<a href="https://westcitydental.co.uk">www.westcitydental.co.uk</a>). These Terms and Conditions govern your use of our website, online booking system, patient portal, and the provision of our dental and aesthetic healthcare services. By accessing our website, booking an appointment, or registering as a patient, you agree to be bound by these terms.
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<h3>1. About Us & Regulatory Information</h3>
<p>
<strong>WestCity Dental</strong> is a private and NHS-registered dental practice located at <strong>497 Harrow Road, London, W9 3NT</strong>.
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<ul>
<li><strong>Clinical Lead / Principal Dentist:</strong> Dr. Ahmed Rammahi (Registered with the General Dental Council).</li>
<li><strong>Regulatory Standards:</strong> Our practice and clinicians are regulated by the <strong>General Dental Council (GDC)</strong> and inspected by the <strong>Care Quality Commission (CQC)</strong>.</li>
<li><strong>Contact Details:</strong> Telephone: <a href="tel:02039165643">020 3916 5643</a> | Email: <a href="mailto:smile@westcitydental.co.uk">smile@westcitydental.co.uk</a>.</li>
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<h3>2. Medical Information & Website Disclaimer</h3>
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<li><strong>Educational Purposes:</strong> All information, articles, guides, pricing estimates, and illustrations published on this website are provided for general informational and educational purposes only.</li>
<li><strong>Not a Substitute for Clinical Examination:</strong> Content on this site does not constitute formal medical or dental advice and must not be used for self-diagnosis. A definitive diagnosis and personalized treatment plan can only be provided following a comprehensive in-person clinical assessment by a qualified dentist.</li>
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<h3>3. Appointments, Deposits & Cancellation Policy</h3>
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We strive to provide punctual, high-quality care to all patients. To ensure surgery time is managed fairly, the following appointment policies apply:
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<ul>
<li>
<strong>Booking & Deposits:</strong> To secure consultations, hygiene sessions, and treatment appointments (booked online, in practice, or by telephone), a booking deposit may be required at the time of reservation.
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<strong>Cancellation & Rescheduling Notice:</strong> We require a minimum of <strong>24 to 48 hours' working notice</strong> if you need to cancel or reschedule an appointment.
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<strong>Late Cancellations & Failure to Attend (FTA):</strong> If you fail to attend your scheduled appointment or give less than the required notice period, your deposit may be forfeited, or a late cancellation / short-notice fee may apply to cover the dedicated clinical time.
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<strong>Late Arrival:</strong> If you arrive significantly late for an appointment, your clinician may need to reschedule your visit or abbreviate the appointment to prevent disruption to subsequent patients.
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</ul>
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<h3>4. Treatment Plans, Fees & Payment Terms</h3>
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<li>
<strong>Written Estimates:</strong> Following your clinical examination, you will receive a transparent, written treatment plan detailing recommended procedures and associated costs before treatment commences.
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<strong>Payment Schedule:</strong> Payment for dental care is due at the end of each appointment or in structured stages as agreed in your treatment plan. We accept major debit/credit cards, cash, and secure online payments via Stripe.
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<strong>Dental Finance (0% APR Options):</strong> Interest-free finance plans (e.g. 6, 10, or 12 months at 0% APR) are provided through regulated third-party credit brokers (e.g. Tabeo) and are subject to status, age, UK residency, and credit approval.
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<strong>Fee Adjustments:</strong> While we endeavor to adhere strictly to treatment estimates, dental treatments can be clinically unpredictable. If additional clinical findings arise during a procedure, the dentist will discuss any necessary plan variations and additional fees with you before proceeding.
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</ul>
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<h3>5. Patient Portal & ClinicPad Usage</h3>
<p>
Patients who register for our online Patient Portal or utilize in-clinic ClinicPad tablets agree to:
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<ul>
<li>Provide accurate, truthful, and up-to-date personal details, contact information, and medical histories.</li>
<li>Maintain the confidentiality of their login credentials and notify the practice immediately if unauthorized account access is suspected.</li>
<li>Use the digital signature functionality on medical history and consent forms lawfully and authentically.</li>
</ul>
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<h3>6. Privacy, Confidentiality & GDPR</h3>
<p>
We are committed to safeguarding the privacy and confidentiality of your personal and sensitive health data. All patient records are managed in strict compliance with the <strong>UK General Data Protection Regulation (UK GDPR)</strong> and the <strong>Data Protection Act 2018</strong>. Please consult our <a href="/privacy-policy">Privacy Policy</a> for full details on data collection, processing, and retention.
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<h3>7. Intellectual Property</h3>
<p>
All logos, branding, clinical photography, text, graphics, and website layout are the intellectual property of WestCity Dental or licensed for our use. You may not copy, reproduce, republish, or redistribute any material from this site without our prior written consent.
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<h3>8. Feedback, Complaints & Dispute Resolution</h3>
<p>
We welcome constructive feedback. If you have any concerns regarding your treatment or experience, please refer to our published <a href="/complaints-procedure">Complaints Procedure</a>. We investigate all concerns thoroughly and sensitively.
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<h3>9. Governing Law</h3>
<p>
These Terms and Conditions shall be governed by and construed in accordance with the laws of <strong>England and Wales</strong>. Any disputes relating to these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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